We currently deliver across globally & in India to all metros and certain non-metro cities. We have tied up with reliable logistics
partners, which ensures reliable delivery of non-perishable items across cities. We try our very best to ensure that there are no delays in
shipments, but sometimes it's beyond our control.
Since most of the products are made to order, we allow a buffer of the lead time for producing them. This time is indicated alongside each product and reflects in the checkout page. Typically the lead time for delivering the product is 2 to 7 working days for domestic customers and 7-12 days internationally.
The logistics partner gets a notification once the product is ready for dispatch. They will then pick it up and deliver it to you between 5pm to 9pm on all days from Monday to Saturday.
We ship on all days (Monday to Saturday) except Sundays and public holidays.
If you feel that the packaging of the product is tampered or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at email@example.com , mentioning your order reference number. We shall ensure a replacement delivery is made to you at the earliest.
In case your shipment is delayed:
In case there is a delay, please send us an email on firstname.lastname@example.org with your order number.
In the unfortunate scenario that your shipment has been misplaced or lost enroute, we can either resend the order to you (if the same products are still in stock), or issue a credit note to you, or reimburse the amount completely to you.