Replacement Policy

The Policy envisages the terms and conditions under which:

  You are permitted for replacement of the goods purchased by you, subject to a valid reason;
  a replacement may be obtained for goods purchased by you, subject to certain conditions ;
  you may cancel orders for goods purchased by you within a stipulated period of time"

It is important to note while BMV makes best efforts to ensure that replacement & cancellations are available to the users of the Website, BMV has to place certain restrictions on the same in order to meet its business, legal and contractual obligations, in which case each such good sold there under will have specific guidelines which will determine the terms and conditions related to replacement or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.

What I can replace and when?
  You receive a faulty or defective product
  You receive a product that is different from what you ordered
However, if a product appears different when you receive the same after seleting the same from the website, that might be due to the fact that the same is the photographical depiction of such product and therefore can vary somewhat in actual form.

Conditions for replacement of products
  The products must be returned in the original condition they were received in along with any bills, tags, labels etc
  Products must be in their original form and unsoiled
  Replacement of a product will be subject to availability of the product on the website at that time.

To raise a dispute, please send an email to info@bmvfragrances.com Your email must contain name of the product and the order ID along with a detailed description of the nature of the concern. This must be done within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at BMV sole discretion, post which you must send the product back to us within 7 days for replacement.

QUALITY AND SHELF LIFE
BMV prides itself in being the only Essential Oil manufacturer in India offering its wide range of products in smaller sizes to retail customers. As a policy we guarantee a minimum shelf life of at least 6 months for all (BMV) products. For further information kindly refer to our quality certifications.

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, it should be for a valid reason, your item must be unused and in the same condition that you received. It must also be in the original packaging. You must send us the item at your own expense to us in order to quality for refund. The item will be examined at our end and refund would be issued within 30 days of receipt at our end.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bmvfragrances.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bmvfragrances.com and send your item to: BMV Fragrances Pvt. Ltd. J – 44, 45 & 46, Surajpur Industrial Area, Site - V, Kasna, Greater Noida, U.P - 201308 (India)
Items must be shipped back at your own expense for the exchange.

Shipping
To return your product, you should mail your product to: BMV Fragrances Pvt. Ltd. J – 44, 45 & 46, Surajpur Industrial Area, Site - V, Kasna, Greater Noida, U.P - 201308 (India)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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